A home away from home

• Reservations are required for all boarding guests, and a card must be on file for every boarding reservation. We do usually have space for some day-boarding requests.
• Reservations are NOT required for daycare and day-stay services, though we recommend calling during major holidays to check availability.
• Before leaving your pet, the following must be on file: proof of current vaccinations (absolutely no guest, for any service, is admitted without current vaccines), plus a completed Policies form, Pet Profile, and Grooming & Boarding Agreement. Missing paperwork may result in a cancelled stay.

Proof of vaccinations from your pet's veterinarian is required for stay services — this includes cats. Bordetella must be administered before arrival, and all vaccinations must be given at least ONE week before the stay. Puppies and kittens must be 4 months of age or older with their full vaccine series completed.

• Dogs: Rabies (1 or 3 year) · DHLPP (1 year, basic yearly vaccines) · Bordetella (every 6 months or 1 year, depending on the vaccine provided)
• Cats: Rabies (1 or 3 year) · FVRCP (1 year)

• Drop-offs and pickups are available daily at scheduled times, which can vary. Check-in is no earlier than 7:30 AM.
• Checkout is 12:00 PM. Pickups after 12:00 PM and before 3:00 PM add a half day of daycare to the stay; after 3:00 PM and before 5:30 PM, a full day of daycare.
• Last pickup is 5:30 PM Monday–Thursday and 4:00 PM on Fridays. Guests not picked up by last pickup roll into a new night of boarding (including that day's daycare), with pickup available until 12:00 PM the next morning at no additional fee.
• Weekends: boarding drop-off/pickup windows are Saturday 10:00–11:00 AM and Sunday 3:00–4:00 PM. Daycare fees and checkout times do not apply on weekends. If your pet isn't picked up or dropped off during the designated window, you'll need to wait until the next business day during operating hours. Grooming is closed on weekends.

• Boarding is available 365 days a year, including New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day.
• Over these holidays and surrounding periods, a minimum 2-night stay is required, and public daycare may not be available due to boarding volume.
• The lobby is closed on certain holidays, meaning no pickups or drop-offs on those days.

• Please bring your pet's food in a container, bag, or individual baggies to keep them on their regular diet and avoid an upset stomach. Label food in zip-lock bags marked AM & PM — we feed twice daily. If you don't bring food, we provide it at $5 per day per pet.
• Each pet has a 14"×18" cubby for food and belongings; everything must fit in the cubby. Small food bags are fine, but absolutely no large bags or storage containers.
• Toys and treats in good condition are welcome. We provide bedding and bowls for all guests.
• The Paw Haven is not liable for tracking/GPS collars left on at drop-off — dogs play with their mouths, which can knock these collars loose.

• Guests must have been in good health for the 30 days before arrival. We perform health checks on all incoming guests; failure to notify staff of health issues may result in a cancelled service and a cancellation charge.
• We administer medication up to 3 times per day, free of charge. Guests with 3+ medications must be cleared by a manager first.
• For safety, we cannot board pets with incontinence, severe lack of mobility, epilepsy, or diabetes — including dogs on seizure medication and some heart medications. We recommend veterinary boarding for these pets.
• We recommend all guests be on monthly flea and tick preventative. If fleas or ticks are found, the pet will be bathed and given a flea treatment at the owner's expense.
• If your pet has recently, or ever, been in a scuffle or fight, please let staff know so we can observe all dog behavior closely.

• Boarding: must be cancelled at least 3 days before the arrival date (both non-peak and peak/holiday periods). Cancellations within the 3-day window are charged half the price of the reservation.
• Grooming: must be cancelled at least 24 hours before arrival. Later cancellations or no-shows are charged 50% of the scheduled service.
• The Paw Haven reserves the right to refuse admittance to any pet, for any reason, at any time — including guests without adequate vaccine documentation, showing signs of illness, demonstrating aggressive behavior, or not meeting our temperament and safety requirements.
• Prices are subject to change without notice.